top of page

Terms & Conditions 

Terms & Conditions - ADHDhelp.co.uk
Operated by ADHD & ASD Assessments Ltd (Company No. 16268569)
United Kingdom

Last updated: [11/2025]

​

1. Introduction

Welcome to ADHDhelp.co.uk, operated by ADHD & ASD Assessments Ltd.
By using this website, submitting an enquiry, completing a screening questionnaire, booking an assessment, or purchasing any service, you agree to these Terms and Conditions.

These terms apply to all users of our website and services. Please read them carefully before proceeding.

​

2. Nature of Our Services

  • ADHDhelp.co.uk acts as an online referral platform.

  • We provide screening questionnaires, information, administrative support and referral pathways to independent clinicians.

  • We do not provide diagnosis, treatment, or clinical decision-making ourselves.

  • All assessments are conducted by qualified third-party clinicians who hold their own professional licences, insurance, and regulatory obligations.

  • ​

3. Eligibility

You must be:

  • Over 18 years old

  • A resident of the United Kingdom

  • Booking the service for yourself (unless otherwise agreed)

We may refuse service if eligibility is not met.

​

4. Booking Process

  1. You submit an enquiry or complete a screening questionnaire.

  2. You select and pay for an assessment service.

  3. Your details are securely shared with a licensed clinician.

  4. The clinician contacts you to arrange the assessment date and time.

  5. The assessment is delivered online via video call unless otherwise agreed.

Clear guidance for each specific service is available on the website.

​

5. Payment

Payment is taken at the time of booking via our approved payment partners.
A booking is not confirmed until payment has been successfully received.

We accept:

  • Credit/debit card

  • Klarna, PayPal (subject to their T&Cs and payment plan options)

  • Other payment options listed on the website

All prices include administration, referral and booking support.

​

6. Rescheduling

If you need to rearrange your appointment:

  • You must contact us or your allocated clinician directly.

  • Rescheduling is subject to clinician availability.

  • The cancellation policy (below) may still apply if the rescheduling request falls within a non-refundable period.

 

7. Cancellation & Refund Policy

We understand that plans change. Our cancellation policy is designed to be clear, fair, and transparent.

​

7.1 Refund Windows

  • Full refund — if you cancel up to 24 hours before your scheduled assessment.

  • 50% refund — if you cancel up to 4 hours before your scheduled assessment.

  • 25% refund — if you cancel up to 1 hour before your scheduled assessment.

  • No refund — if you cancel with less than 1 hour of the assessment start time or do not attend (no-show).

​

7.2 How to Cancel

To cancel, you must contact us or your assigned clinician and Booking team, using the contact details and terms provided in your booking confirmation.

​

7.3 Late Arrivals / No-Shows

If you miss your appointment or join more than 15 minutes late, the clinician may not be unable to complete the assessment in time and therefore this is treated as a no-show and no refund will be issued. Alternatively, additional time can be purchased to avoid the cancellation. This must be confirmed before the assessment commences. 

​

8. Clinician Responsibilities

All clinicians we refer to:

  • Are independently licensed, insured, and qualified

  • Are responsible for all clinical decisions made during assessments

  • Operate under their own governing bodies (e.g., GMC, NMC, HCPC)

  • Maintain their own GDPR compliance and documentation standards

We verify professional credentials before referrals are made.

​

9. Your Responsibilities

You agree to:

  • Provide accurate and truthful information

  • Attend assessments on time

  • Ensure you are in a private, quiet location for clinical calls

  • Not record consultations without explicit consent

Failure to comply may result in discontinued service with no refund.

​

10. Data Protection & Privacy

We take data protection seriously.
Your personal information is handled in accordance with:

  • The UK GDPR

  • The Data Protection Act 2018

Full details are available in our Privacy Policy.

We only share your information with the clinician who will be conducting your assessment.

​

11. Website Content

All content on ADHDhelp.co.uk is for informational purposes only.
It is not intended to replace medical advice, diagnosis, or treatment.

​

12. Limitation of Liability

ADHD & ASD Assessments Ltd is not liable for:

  • Outcomes or decisions made by clinicians

  • Clinical advice or recommendations

  • Losses caused by delays, cancellations, or technical issues

  • Any indirect or consequential damages

Our role is limited to referral administration and support.

​

13. Complaints

We aim to resolve complaints quickly and fairly.
Please email: admin@adhdhelp.co.uk

Complaints relating to clinical decisions must be directed to the clinician or their regulatory body.

​

14. Changes to These Terms

We may update these Terms from time to time.
The updated version will be published on this page with a new “last updated” date.

​

15. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the UK courts.

bottom of page